AS
Amanda S

1 reviews | Active since Nov 2017

08 Feb 2021, 14:47

Bad service

Poor service I recieved settled my account with the attorneys recieved a paid up letter now finchoice is saying they can't update until I pay a certain amount but there's no communications theres no mails recieved I need to call them and get and updated they are not saying anything of which I fully paid the account two months ago already bad service when I called the second time fattima which she also refused to give me her full details , she is not listing to my corncen and there's nothing that has been sent or emailed my credit score is bad it's been over two months for a account that was settled in November already, I am so not happy with their services they are quick to colletlct but bad to update I don't know what need to done for this things to be done the correct way, or it depends on who you are

0
Replies (7)
Finchoice
Finchoice's reply08 Feb 2021, 15:10
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
   
 The finchoice team 
AS
Amanda S's update08 Feb 2021, 15:26
Reviewer Update
Will be waiting
Finchoice
Finchoice's reply08 Feb 2021, 16:08
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team 
AS
Amanda S's update08 Feb 2021, 16:33
Reviewer Update
Patiently waiting
AS
Amanda S's update08 Feb 2021, 17:13
Reviewer Update
If however I did not call how will I get this information I have been waiting for email, how and where do I pay this amount I have been asking no response no communication , there's no feedback theres no email confirming banking details obviously when I want an update I want to make a payment how do I know if there's no communication no email sms sent to me, how do I pay !
AS
Amanda S's update08 Feb 2021, 17:24
Reviewer Update
Reason why , I posted on hello Peter because they don't reply to me I don't receive any mails fr them so what do I do please advise
AS
Amanda S's update08 Feb 2021, 17:32
Reviewer Update
Waiting