Bad Service

Good day,

I am really not happy with the service I received from finchoice lately.

I am trying to update my banking details with them and they are making it very difficult.

The first time I called I spoke to a male consultant who was willing to update my banking details telephonically. Just when I was done giving him my new banking details my line cut and he never called me back.

I called in again the second time and spoke to a lady who was also willing to update it but the system gave her problems. She advised me that she will refer it to the admin department and they will update it for me. This was last week Thursday and up untill today nobody called me back. When I called them today to follow up I was advised that my banking details was still not updated. Today I spoke to another lady who now first wants my old banking details from me before she can assist me. I don't understand why they want my old banking first if I provided them proof of my new account. I closed that old account long ago and don't have that details anymore. They are really making it very difficult just to do something simple like changing my banking details.