BAD SERVICE

I submitted a request for a loan on 03/01/2025 and it got stuck on ‘Pending’ as it said I had to accept my debit order request on my banking app which I have done more than 10 times. The status has not changed on the loan request. I requested assistance via their helpdesk and emailed them 5 times but no one has gotten back to me or responded to any of my emails. I called their contact centre and requested a call back 2 days ago but no one called me. It’s been 5 days since making my request and there has been no progress. Very bad service