NM
Neo M
1 reviews | Active since Dec 2017
04 Aug 2020, 13:23
Bad service!
I have been struggling since April this year to get finchoice to update my status with the credit bureaus.i sent them the proof payment countless times.i call the call centre almost twice a week.they always transfer me to legal department but no one from legal ever answers.i have sent countless emails but I never receive any feedback.i settled my account in December 2019 but the account still reflects as active and in default
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
04 Aug 2020, 16:18Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply04 Aug 2020, 16:18
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
NM
Neo M's updateReviewer Update
13 Aug 2020, 08:39It's over a week and no one has contacted me as finchoice claimed in their response.
NM
Neo M's update13 Aug 2020, 08:39
Reviewer Update
It's over a week and no one has contacted me as finchoice claimed in their response.
Finchoice's replyOfficial
14 Aug 2020, 10:42Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply14 Aug 2020, 10:42
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
NM
Neo M's updateReviewer Update
25 Sept 2020, 10:39My status has still not been updated with the credit bureaus.I was informed that it would be cleared within 21 days but still nothing.this account has been paid up almost a year now and I'm still struggling.why are you giving us empty promises?
NM
Neo M's update25 Sept 2020, 10:39
Reviewer Update
My status has still not been updated with the credit bureaus.I was informed that it would be cleared within 21 days but still nothing.this account has been paid up almost a year now and I'm still struggling.why are you giving us empty promises?