Bad Service

This morning around 8H26 I received a call from an agent who was unprofessional and rude. Despite my attempts to explain the issues with my account, including the ongoing escalation to different departments and misallocation of payments, the agent interrupted me and made a dismissive comment in isiXhosa, 'Yeyiwethu iyafana iaccount yakho is in arrears (as if ii was disputing that my acc is in arrears) When I asked for clarification and his details, he was unable to respond and abruptly terminated the call. I was left feeling frustrated and disappointed by the poor service, thank God for Anovuyo Fumbalele she was so professional and competent and understood my frustration and was patient and listened to my concerns. Thank you Anovuyo for the great service sis,