Bad service

Dear Sir/Madam,

I am writing to express my frustration regarding the incorrect contact number on my account.

I initially sent an email requesting that my contact number be corrected. I received feedback that FinChoice could not assist me and that I needed to contact the call centre. I then called the call centre yesterday, where the staff member also informed me that she could not assist and that the query needed to be escalated.

It is now since Monday, and my contact number has still not been updated.

I do not understand why FinChoice provides a WhatsApp number and email address if customers cannot receive assistance through these channels. I have contacted different departments and have been unable to get my simple query resolved. This has resulted in a great deal of unnecessary time being wasted.

Please treat this matter as urgent and ensure that my correct contact number is updated as soon as possible. I would also appreciate feedback confirming once the matter has been resolved.

I look forward to your urgent assistance.

Kind regards, Mariska