Bad Service

I have 2 loans with Finchoice. During December Finchoice granted me a further loan. With that, my one 24month loan was settled. During January when I want to withdraw from my mobiloan, I was told that I am in arrears. When I phoned the lady confirmed that on my 24 month loan there is an amount of R1863.33 still outstanding. If I paid that everything will be in order. I told the lady why is that never sent to me so that I can now what is going on. But be that as it may I have paid that amount over. Now when I log into the finchoice app there is still showing amounts outstanding. The Finchoice App is not updated. Still am I also not allowed to withdraw from my mobiloan. I phoned everyday and everyday the person is telling me that they will escalate my query so that my details and loans must be updated. It is now 7 days, still the same story. I really need somebody who can help me sort out this, because phoning Finchoice everyday and still nothing is done it is really ridiculous. I need somebody who can sort out this problem and update my details on the Finchoice App so that I can see what is going on.