Bad service

I did application Saturday for a loan, was told funds will be in the account Monday. I called in to enquire about the application seeing that funds are not in the account was told that they waiting for docs, I sent them and later recieved an sms saying that my mobi account has been activated. I called again was advised that the limit has now changed on the mobi account I told them I did not apply for the mobi i wanted the loan, consultant said will have r to redo the application a consultant will call me shortly. I recieved a call saying that I qualify for funeral plan, I told consultant the call I am expecting it should be about my loan application that is not yet concluded, she also said that I will recieve the call shortly. Still no call