BAD SERVICE

My uncle had a funeral cover with finchoice he passed away on the 3rd February 2019 we claimed the cover send mailed docs on the 6th they told us that claim will be paid withing 24 hours till today there's no claim that has paid every time when we call them they told us they're busy processing it and payment are made on Tuesday and Thursday it's been a month sisnce we buried my uncle imagine if we didn't have any funeral cover what were we going to bury my uncle i'm ****ed off service is very poor.