BAD SERVICE

I am simply appalled with the service received at Finchoice, it seems that your accounts team are unable to allocate payment, I have paid up my account since Nov 18, everytime i get a statement its reflects that I owe money!! I have sent numerous emails with absolutley no response or solution. I contacted the Call Center today and I finally understand the reason for all your mishaps as a company, the staff you hire are of absolute poor quality. I spoke to Nosipho who whilst I was talking to her she either put me on hold or started to transfer my call, I hung up and called again requesting for a manager I was told by Brandon that they are in a meeting and only Maurice who is the team leader is available, I was then put on mute!!!! I have been a head of many call centers, have you heard of telephone ettiqute??? I wonder how the NCR would react to knowing just how unfairly this matter is being resolved. I want my matter resolved today!!!!!