CM
Chumisa M
1 reviews | Active since Dec 2018
24 Dec 2018, 08:54
Bad Service
After I paid up my loan with finchoice last week Tuesday I received another offer from them to the max of R10000 and I app**** for the loan and it was approved and my loan contract was emailed to me, activated the mobile facility and I was promised R150 that I never received till today. I clicked on the withdraw option and the screen went blank saying there's a technical error. I tried to log back in and my account was no longer showing the loan and my Kwik Service no longer works. I called your call centre and the agent was very rude telling me that I never received any offer from you and emailed as well and you never responded to my query. I'm so disappointing at Finchoice.
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Replies (2)
Finchoice's replyOfficial
28 Dec 2018, 11:16 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our business, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query, one of our customer service consultants will be in contact with you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our business, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query, one of our customer service consultants will be in contact with you shortly.
The finchoice team
Best regards,
Finchoice's reply28 Dec 2018, 11:16
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our business, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query, one of our customer service consultants will be in contact with you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our business, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query, one of our customer service consultants will be in contact with you shortly.
The finchoice team
Best regards,
CM
Chumisa M's updateReviewer Update
31 Dec 2018, 15:55Hehehe, very funny , after freezing my account and telling me on the phone on numerous occasions that I qualify for R10000 , you decide to open the account up and loan me R600, what about the loan contract you sent me. I feel so disgusted by this company, no one knows what they are doing there.
CM
Chumisa M's update31 Dec 2018, 15:55
Reviewer Update
Hehehe, very funny , after freezing my account and telling me on the phone on numerous occasions that I qualify for R10000 , you decide to open the account up and loan me R600, what about the loan contract you sent me. I feel so disgusted by this company, no one knows what they are doing there.