Bad service

I have been trying to apply for a the new Mobimoney account for more than 2 weeks now any every time I try I being declined for no reason. When I phone the call center theybsay that I have a loan available but I need to register for it on their mobi site. I have tried every thing from the mobi site to the kwik by dailing *120*1048#. After many attempts and may time of phoning and waisting air time and data, I am still not able to register for the Mobimoney account. I really cannot believe how difficalt it is to get this done. I am really annoyed with the service from the call center as they are not a great help and sounds asleep all the time. I even use to see my account details of my current loan but not even that is showing any more.