Bad service

Iam an existing client of finchoice ,I cannot access my mobile account since Friday and spoke to more than 10 consultant who don't understand their reason of answering the calls and speak to customer,if they don't drop calls they are clueless except for Avika and Fatima,others are useless as they don't even understand customer service,finchoice take all of them to training I've been struggling since last week to date my problem is not sorted please help