Bad Service

Good Day, please help I settled my fin choice account in November 2017, December and January they debited my bank account, then I called finchoice and they said my balance is R0 then I asked why they debited my account the consultant said she doesn't know and I told her I will reverse the transactions she said ok, then end of Jan they started calling and said I still owe them and they said they splited the settlement amount so I need to pay....please help my Id is ********** 733085