Bad service

I have to say your service is unprofessional i received a sms on Saturday to say my Loan was approved i have to wait for a sms to when they will sent the money to my Account i speak to someone yesterday because she phone me for my funeral cover and i ask her if the loan was approved she also told me yes i just have to wait for the sms to come then they will sent the money to my account because i received the sms on Saturday i will get it like yesterday. This morning i phone to ask by when will the money be in my account they told me my loan was not approved but i was told yesterday my loan was approved your service is really bad. On the 28th of October i open a funeral i got a call on Monday saying i have to pay my funeral cover the 31th which was monday and the my mobi money will be active again with a R2000 so i went to go pay my funeral cover the next day no money available.