BM
Busisiwe M

1 reviews | Active since Dec 2015

25 Apr 2017, 15:53

Bad Service

<p>I have app**** for a loan at finchoice on the 19th of April 2017 and my application was upproved within an hr and i was asked to upload the documents which is ID copy payslip and or bank statement, i did that as soon aposible same day around 10:00 I received an sms tha was telling me that my loan was successfully and the money will deposited to my bank account with 2 hr of which that 2 hrs will be around 12 am. i waited and then around 13:00 there was no money and then I decided to call and find out what is wrong, to my suprised I find out that finchoice deposited the money in a old account number so they just deposited the money in my old account without verifying the account and when I was uploading my documents I also send in my bank statement as well for them to check and verified the account numbers but they did not do that.I talk to Vuyiswa on the same date of which she promised me that it was not a big issue they will quickly change the account and send my money so after then i recieved an sms that was confirming the change of the banking details. then on the following day the 20th of April around 11am I call agian to check what was going on because I was suppsed to get the money on Wednesday so I was told that the money will in my account before the close of business Thursday but nothing happens. on Friday i called again and being told the same thing but nothing happens as well Saturday morning on the 22nd I called in again and I was told that the back office staff are not working on weekend so they will deposite the money on monday morning when they get back in the office. On Monday the 24th of April I called in again and i was told that Vuyiswa did not log a call for the funds to be deposited on my account she just changed the acount number and did not wrote a note for back office to deposite the fundz. on Tuesday i called again and to my suprised I was told that they are still verifying the bank account with the my bank and it will take 24 or 48 hrs, I'm still waiting even now today it's the 6th day since I have been waiting for my funds to be deposited on my account. Fichoise is the worste loan company tha t I ever come across that has a veyr bad customer service, i will like to advice a person who is thinking of taking a loan from Finchoice to think again.</p>

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Replies (3)
Finchoice
Finchoice's reply25 Apr 2017, 16:25
Official

Good day

Thank you for writing to advise us of your concerns.

We regret any inconvenience caused. Your matter is a priority for us. Unfortunately, we're unable to detect any of your contact information. Could you please upload this information as part of your query so that we can get back to you?


Kind regards
FinChoice Team

BM
Busisiwe M's update25 Apr 2017, 16:32
Reviewer Update

My contact numbers are ********** 679

Finchoice
Finchoice's reply25 Apr 2017, 16:44
Official

Good day,

Your number has been hidden by Hello Peter. We can only see the last 3 digits. When uploading your comment I believe you have the option of capturing some of your details. Can you please try and do this?

Kind Regards

FinChoice Team