Bad service

<p>It's funny how your will receive a call if your debit order did not went off but when you have an issues outstanding you don't even get a call back after the supervisor said to you he will call you back himself. I have been a customer with Finchoice for a long time and was retrench with my current employer and submitted my claim in already in the beginning of April..after I fax my documents to them I did an follow up just to find out they still did received any documents so I used my mom email and I submited the documents . The respons was "Good day the documents has been received we will forward the claim trough to Hollard insurance to process the claim . As soon as the claim is approved/ declined we will provide relevant feedback . Please note the loan account will remain active until the claim is finalized . Regards" I received this email on the 19/04/2016 . Debit order went off again so I called to the a follow up where by a received Hollard number from Finchoice stating I have to call them directly to do a follow up with my claim , so I did and I received a reference number from them to find out I have no record for any claim for me . So I called Finchoice and spoke to the supervisor who told me he will call me back regarding this and till today he did not call . Every attemp done by me is going no where . I called last week and Finchoice said I must called Hollard for follow up not with them . So today I called again to Hollard just to find out there is no record off any claim for me ? I spoke to Finchoice supervisor again he will call me back today to tell me what is going on ! Every time you call in its 10 to 15 minutes I must hold on and still get no joy ! Very sad to think this is how you handle customers</p>