1 reviews | Active since May 2014
Bad Service
<p class="MsoNormal"><strong><span style="font-size: 10.0pt; line-height: 115%; font-family: 'Tahoma','sans-serif'; mso-fareast-font-family: 'Times New Roman';">I’m very disgusted with service I got from one your consultant today by the name of Nadia in the Debt review department, she is so unprofessional and rude to be working in a call center, she kept shouting at me as if like I’m stupid and I didn’t know what I was talking about, I’m under debt review, I have cancelled the debt review with my distributor due to the service I was getting from them. My distributor advised that I will remain under debt review until I have finished paying off all my debts. The reason I called your call center I wanted to provide you with my new banking details as I wanted you to s**** debiting the initial amount that you were debiting before I went under debt review. I could not even finish half of my sentences without her jumping into conclusion, I want Nadia’s Team Leader or manager to call me, I don’t want any consultant calling me, I think I spoke to enough consultants for the day. I even wanted to change my details but Nadia did not even give me a chance to do that, my number is ***. Should I not get a response within 24 hours, I’m taking this further.</span></strong></p>
We apologise for the bad service you received from our business.
We do take these complaints very seriously and can assure you we will address the matter.
Our aim is always to deliver customer excellence and we have fallen short in this instance.We will use this opportunity to train our staff to always strive to deliver excellence.
The manaegr of the department will personally contact you to ensure that your query is addressed and resolved.
Regards
Management Team
We apologise for the bad service you received from our business.
We do take these complaints very seriously and can assure you we will address the matter.
Our aim is always to deliver customer excellence and we have fallen short in this instance.We will use this opportunity to train our staff to always strive to deliver excellence.
The manaegr of the department will personally contact you to ensure that your query is addressed and resolved.
Regards
Management Team
