Bad Service

I app**** for a loan a Last week Thursday. I've done my application on the telephone with a consultant, she was very positive and quick with my loan application, The next day which was Friday i received an sms stating that i should send my bank statement, which i did 2 hours later.but only to find out this Tuesday when i called to fined out with the process of the application, I was told to send my certified marriage certificate due to their system show my ****en surname from my Homechoice account. till this day my application has still not been processed. I sent through all required documents, Everyday since Tuesday I call to query about my application and all they say is that my application is in the document verification queue, every time I call its the same excuse from the consultants. You guys need a proper system because you are really upsetting your customers with no feedback. Managers and supervisors need to step in and get customers application approved ASAP because your adverti*****ts are all miss leading. This is the bad service that I have ever received. Please can you call me with the outcome. on the following Number *** or Email ***