MK
Melanie K
1 reviews | Active since Nov 2022
14 Nov 2025, 18:47
BAD SERVICE
The worst company ever to deal with for funeral cover
Helpful (0)
Replies (5)0
Replies (5)MK
Melanie K's updateReviewer Update
14 Nov 2025, 18:59My late daughter in law had a funeral policy with Finchoice. Her eldest son is a beneficiary and provided Finchoice with the required documentation in order to have the claim processed. Nicole from Finchoice says that the death notice is incomplete which is not true as I also had a policy with 1Life and my claim was approved using the very same documents. I am concerned that my 15 year old granddaughter and older brother (beneficiary) will now be left in an unstable financial position
MK
Melanie K's update14 Nov 2025, 18:59
Reviewer Update
My late daughter in law had a funeral policy with Finchoice. Her eldest son is a beneficiary and provided Finchoice with the required documentation in order to have the claim processed. Nicole from Finchoice says that the death notice is incomplete which is not true as I also had a policy with 1Life and my claim was approved using the very same documents. I am concerned that my 15 year old granddaughter and older brother (beneficiary) will now be left in an unstable financial position
Finchoice's replyOfficial
15 Nov 2025, 07:19
Hi Melanie K,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply15 Nov 2025, 07:19
Official
Hi Melanie K,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's replyOfficial
15 Nov 2025, 07:19
Hi Melanie K,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's reply15 Nov 2025, 07:19
Official
Hi Melanie K,
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Thank you for sharing your feedback. We are committed to providing excellent service and regret any inconvenience caused. We will carefully review your query and aim to resolve it as quickly as possible.
The FinChoice Team
Finchoice's replyOfficial
19 Nov 2025, 11:29
Good day Melanie,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply19 Nov 2025, 11:29
Official
Good day Melanie,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's replyOfficial
19 Nov 2025, 11:30
Good day Melanie,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply19 Nov 2025, 11:30
Official
Good day Melanie,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team