Bad information. bad service

I app**** for a loan. Monday the 30/11. Was told to fax my proof of payment. The same day I faxed it, but when I received an sms saying must fax id & bank statement. I realised the number that the consultant game me is not the same as the one on the sms. I then faxed to the one on the sms and called confirming the confusion that I had of ID and bnk statement or payslip. Was told if I faxed my payslip is k all will be well. Wednesday called again confirming if my proof of payment was found but NO it was not receive. I then emailed it and they even told me to confirm after 2 hours of emailing it. I did and was glad to hear that they have it and all is well should just wait for money to be deposited. Nothing Thursday, Friday then Saturday I called around 12. Was told about the ID & bnk statement, exactly what I confirmed from Tuesday but was told all is okay, nothing is needed.