Bad first experience with Finchoice

First bad experience with Finchoice- made a payment however used the incorrect reference which was my initial and surname emailed them using the address that they have on the system- they cannot even track payments correctly emailed them more than 15 times to resolve my query since payment was 8 days ago, so unprofessional - speak to so many customer service agents, finance people- its seems they all *********** no one can help you correct, can hardly hear the agent speaking on the call- spent over R 300 in airtime to track my damn payment with them- no customer service at all, very frustrating. Once I am settled with them I will never go back to them, wont be recommending them to anyone at all. Thuli, Thandi, Portia what a waste of my time and airtime. Lastly I am not happy with my outcome for my query reference 863929 as nothing is showing on my profile, the collections agent said the email was found and sent to the back office and it would take 10mins to resolve its been more than 1 hour now