BAD EXPERIENCE AT FINCHOICE

My husband and i are very unhappy about the current state of matters with finchoice. My husband took out a loan of R8000 03/12/2020. We even received the contract for taking out the loan, but never received the money. On 04/12/2020; 10/12/2020/; 22/12/2020 again on the 06/01/2021 i send an e-mail to finchoice and even called to say that we did not receive any funds. The last lady(i cannot recall her name) when I called told me, that finchoice paid in R 4200, which is untrue. I told her I will check my bankstatement, which do not reflect money being paid into my account. How could they have paid in R4200 whereas the contract state R8000. I even e-mailed on the last date our bankstatements as proof that we did not pay in any money. Now they send me a statement which indicates that first deduction according to the contract will the on 25/01/2021. Finchoice service is very poor, but now they want to rob people of their money. I would like this matter to be resolved urgently!!!