Bad disgusting g service

I can't understand how every black woman that calls me from finchoice is so ****** rude and not ready to listen. I am two months behind with my account because my finances have not being in order for this two months, but this rude ladies seems to make a mockery of my situation and, I have stated time and again that I am always punctual with my debts and thus two past months ice had some setbacks, but these ladies won't even give me a chance to speak, the last one that just called me now even told me she don't that when I took the account I took the account I didn't consider my problems,and even if I make arrangements, they are still going to call me and charge me for calls, charge me for calls for what exactly because I was gonna phone in the first place. I've never ran away from my debts and I am planning to pay it full and my finances will be back in track by June. We all know that life happens so why don't you train your staff to respect people. I've Been upto date with my accounts and have never given problems is just that for the previous two months I was not well. I demand an apology not from Finchoice but to those two disrespectful grown women or else ik taking this with my lawyer. They are working for Finchoice they should not act like it us their company or they are my parents. As a black woman I find it very inhumane and utterly disgusted that I will be treated like that from a company I thought had was legit. "Charge me for calls" Nogals. Will review that contract with my lawyer to see exactly where it's stated that *******