bad customers service

Second complain I thought that my first complain will speed up process, I am still waiting for a loan and this is the 3rd week I don't understand why does it take long to get a reply from my Hr coz I sent them e mail yesterday and they responded within an hour and they even forwarded me e mail that shows that they have confirmed my employment I also forwarded the e mail to finchoice you are not doing me a favour by borrowing me money coz I am going to pay interest .