Bad customer service

My mother made a payment to Finchoice's bank account instead of Homechoice's bank account and we've been querying this since the beginning of Feb 2024 when my mother keep on getting messages that the account is still outstanding.

You would swear that we called 10 different companies. We called them 10 times and we getting 10 different consultants telling us 10 different story to the same query.

All we wanted is the refund and we even ask them to transfer the money to Homechoice's account, one consultant told us they can't transfer the money to Homechoice's account, we need to send them 3 months banking statement and the bank statement was sent and now it was a different story. On the email we were told they can't use banking statement mind you printing a statement is additional charge itself.

The consultants are so unprofessional. It doesn't seem we deal with well trained consultant. You know very well calling them is just a waste of your airtime and energy no customer service at all. There's no sense of urgency because they know its not their money.

I even told them that this issue has put more stress to my mother just imagine one consultant even said to us she doubt if we are going to get back our money meaning that its something they used to do to its customers. My mom is not working and its her pension money and I won't stop until this has been resolved. If I had to take it further I will.

The consultants are so *********** and the customer service is bad if there was zero I would've given zero star they don't even deserve this one star.

When you ask them to speak with the manager , the manager is always not there and they will ask you to please send them an email at ***

They dragging the process so that my mother can just give up. On their bank statement this money is not allocated to anyone because she does not have an account with them so what do they do with those unallocated payments?