BM
Boitumelo M
1 reviews | Active since Jan 2023
23 Jan 2023, 09:29
Bad customer service
I have been trying to activate payment assistance since last Monday 26 Jan 23. Every agent I have spoken to is unable to assist because 1. The server is down 2. My contact number on the system is incorrect. How? This is the contact number I used while opening the account, nothing has changed. I definitely did not change it either. I was not even able to speak to a manager or get any call backs promised by these agents
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Replies (2)
Finchoice's replyOfficial
23 Jan 2023, 17:11Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply23 Jan 2023, 17:11
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
23 Jan 2023, 17:15Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply23 Jan 2023, 17:15
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team