pT
patsy T
1 reviews | Active since Dec 2016
21 Feb 2022, 04:47
Bad customer service
On the 4th of February 2022 I lodged a complain. It is today the 21st of February 2022. Still is my problem not resolved. Nobody from Finchoice had called me. On all my emails I have not received one reply.
On hellopeter all I get is reply that the problem will be looked into but that is all. Nothing further.
When I log into my Finchoice app my old account that was closed in December is still showing with the message ghat I am in arrears.
I will rally appreciate if somebody can phone me and explain to me what is going on and what the problem is. Dont just reply to this message and say it will be resolved because it is now a month and still it is not resolved.
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
21 Feb 2022, 07:42Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply21 Feb 2022, 07:42
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
22 Feb 2022, 20:40Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply22 Feb 2022, 20:40
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team