KM
Kaylin M
1 reviews | Active since Nov 2020
30 Dec 2021, 09:13
Bad customer service and canceled of loan
I app**** for a loan to see if I’ll get approved but not wanting the loan and by not accepting it yet. Finchoice doesn’t even want me to cancel it or say that I can’t cancel my loan because it’s been approved, I have not approved anything on my side. I expected a phone call or something to see whether I would want this loan. I want to cancel this process and is not happy with their customers services at all because they won’t do anything about it.
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Replies (4)0
Replies (4)
Finchoice's replyOfficial
30 Dec 2021, 09:22Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply30 Dec 2021, 09:22
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
KM
Kaylin M's updateReviewer Update
30 Dec 2021, 09:39I got an sms to say that the money has been paid into my bank account but I did not authorise this approval
KM
Kaylin M's update30 Dec 2021, 09:39
Reviewer Update
I got an sms to say that the money has been paid into my bank account but I did not authorise this approval
Finchoice's replyOfficial
30 Dec 2021, 09:41Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply30 Dec 2021, 09:41
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
KM
Kaylin M's updateReviewer Update
30 Dec 2021, 09:51Thank you so much
KM
Kaylin M's update30 Dec 2021, 09:51
Reviewer Update
Thank you so much