Bad customer service

Very bad service from finchoice they haven’t updated my account, I had to call them myself I spoke to the guy named Aviwe he confirmed that they willl update my account and close it since I have settled the account he assured me by Monday it will be updated, strange enough I’m still getting calls from their collections department saying Im owing finchoice I get more than 3 a calls a day from I am tired I feel harassed it’s time and money wasting, today the 02.03.2020 I called again spoke to yonela she came up with a very crazy story saying it’s fees that I’m owing finchoice I asked her which fees because the account was settle what do you call those fees as I don’t remember signing up for, please hello peter you are my only help. I even regret taking up a loan with them. Anyone who can assist me I’m out of options. The collection agents are so rude and quick to judge the customer before understanding or even going through the customers profile.