BAD Customer service

I have been trying for more than 2 months to get a scan to pay transaction reversed back onto my mobi money account. Numerous calls get cut off and emails to company don't get a response. Using their app to log a request, you only receive an automated response requesting 2 days to get back to you but they never do. When you are able to get through to a consultant they spout words like esculated and relevant department but that is as far as you get.

The customer service department should actually be called something other than that! There is NO CUSTOMER SERVICE!