1 reviews | Active since Oct 2019
Bad customer service
I just got a call from *** @ 13:52 agent (i didn't get her name)she is calling from Home choice on behalf of Finchoice with regards to my finchoice acc that is in arrears,I told her I am aware and I did make 3 months arrangements that I will be paying from Jan and the debit order did go through 15/01 she changed the language and start speaking Xhosa that their system does not make 3 months and saying that with attitude as I am trying to explain she said "ayikho lento uyithethayo"(what you saying does not make sense and she hang up" Really now is what your agents do when dealing with clients that are in arrears?was she changing the language because you don't listen to Xhosa calls?Now I want her team leader to call me and the agent to apologize as I did not deserve that treatment from her I am really angry ,the manner she spoke to me Wow.....I am really disappointed. My ID *** Contact ***
Regards Judith
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The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
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The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team