LS
Luzuko S
1 reviews | Active since Mar 2026
09 Mar 2026, 16:17
Bad customer service
The worst customer service I have ever received. I settled my account on the 11th of February, but they still debited my account on the 25th of February. When I asked for a refund, I was told that I will get it within 48hours, but it has been more than a week and I haven’t received my money back. Every time I call I keep getting the same feedback “The refund is being processed”.
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Replies (2)
Finchoice's replyOfficial
10 Mar 2026, 07:55Hi Luzuko S,
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
Finchoice's reply10 Mar 2026, 07:55
Official
Hi Luzuko S,
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
Finchoice's replyOfficial
10 Mar 2026, 12:32Good day Luzuko,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply10 Mar 2026, 12:32
Official
Good day Luzuko,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team