Bad communication and misleading application process

I app**** for mobimoney on 22nd of January, all documents were uploaded as requested.To my surprise I also received a debit order manadate yet the application had not been processed.I made a follow up on Friday and the call centre agent was not helpful, I reach out on email and I’m being told I will have feedback on Monday. I call in on Monday and I was informed that my application would be finalised on the very day and an sms would follow . It’s Tuesday and still no feedback and the application is pending, but there’s a debit order mandate that Finchoice was quick to send yet the application process is daunting. The call centre agents say the same things and don’t follow with actions which is rather misleading.