Bad client service
I am very unhappy regarding the service that i received at finchoice. I requested my Mobi account to be closed and paid up letter to be sent to my email address on Monday 25/03/2019, the agent assured me that it will be closed and that i would receive my loan statement after the phone call.. few hours later i checked if my account was closed, I discovered that it was still active, I then sent an email to ********** asking them to close my account however I haven't received any response or an acknowledgement that my email has been received.
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Finchoice's replyOfficial
28 Mar 2019, 08:36Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply28 Mar 2019, 08:36
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,