BAD CLIENT SERVICE

I am really disappointed with the level of service I have received from this company, pathetic!!!!!!!!!!!!!!!!!!!!!!!! I settled my account in FULL, ITS PAID UP CLOSED NIL RAND OWING!!!!!!!!!!!!! Yet this is not being attended to. Not only have i spoken to 5 different agents for the same thing BUT the last agent i spoke to today had to bear the brunt of my anger because clearly nothing is being done on back office end at all.

This account was settled at the 29 October 2018 it is currently the 04 December and no update at the credit bureaus after numerous requests and emails.

Apelele* not sure if i spelt his name correctly advised that there is an outstanding amount of R300 Something . how?????? Escalation apparently has taken place but nothing was done?? Tarryn his supervisor advised that I willbe getting feedback onc ethey log the escalation.

For the fact that I am at work and I do not want to loose my **** because I paid my account in FULL and have a paid up letter i have given them the benefit to "query" BUT i want feedback today regarding my account.

This is bull**** that I need to wait so long just for my details to be updated and to log a dispute with the credit bureau.