Bad Call Centre Customer Sercice

I took a loan with finchoice a division of Homechoice. After a few months of paying, I see an extra R179 debit order. When I ask about it I am told that it is for a funeral policy which I did not agree to. They then told me that they would retrieve a call and if it is found that I did not agree to it I would be refunded if I did they will just cancel it. I am taken from pillar to post. Everytime I call I am told Natasha(supervisor) will call me and she will send a copy of the recording.

The last straw is when I was put on hold for more than 15 min by Ntsikelelo and when she came back she just told me that Natasha will call me back tomorrow(22/12/17). When I ask that did it take more that 15 min to find that information, she put the phone down on me. This is the kind of service I have been getting. The agent just put you on hold for long and put the phone down or taking it back to the waiting line. In the mean time Finchoice continues to debit my account which is frustrating.

Regards Tebogo