Bad attitude and don't care attitude

I have and agreement with Finchoice for the last day of the month deductions but for almost 2 months now send me messages of payment skip like i did not pay my account if month is 31st they send it day before it reflect negative against me on the credit berrows I spoke to the lady called Asanda today13.45 she was very rude I don't care attitude people like her don't reflect the good brand Finchoice and please do something about this kind of behavior is very bad