Bad attitude and bad service

I took a R300 loan on Wednesday 16 May and R100 Thursday 17 May through Mobi money. On both occasions I opted to pay my balance in 1month and it stated that they'll debit the full amount of R1470 on 20 June. To my surprise on 19 May they debited R980 from my account and I'm busy getting harassing calls from collections department, that the account in in arrears. 1. how is my account in arrears when you're the one debited my account? 2. you did you debit on 19 May while the agreement was for 20 June? 3. Why You list my account in arrears and ruin my ITC?

The consultant who called me is the most rude person ever - she treat customers like fools and doesn't address the issues I've raised with her. She refused to provide me with her name or her team leader's name. Please listen to the call - I'm still speechless.