nB
nokubonga B

1 reviews | Active since Nov 2014

01 Dec 2023, 14:24

AWFUL SERVICE!

Worst service ever, Infact they are *****sters! After settling my account with them they sent me a paid up letter yet they had the audacity to still debit my account. I have been chasing them for a refund since the 27th of November where I was told that it will take them 24 hours. On the 29th they said it's actually 3 days for a refund and today is the 1st of December I can't even get hold of them on the phone. On email Tashwell decided to just ignore me after sending numerous automated responses. Your service is really shocking. I have been working so hard in keeping a clean credit record but now because of your poor service I have to suffer. There are fees for all these things that I myself have to pay for something that you Finchoice failed to sort out!

0
Replies (2)
Finchoice
Finchoice's reply01 Dec 2023, 15:17
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team
Finchoice
Finchoice's reply01 Dec 2023, 15:27
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team