AWAITING RESPONSE

I have a bad experience with Finchoice, i have a cellphone contract with them, they are debiting from me every month. last year i lost my phone and reported it, then contacted them for replacement, i was charged access fees of R280 for replacement ever since i have been waiting for my new phone, every day when i contact them they tell me that my phone its on the way, its been 3 month now. i am tired of their lies and attitute. they have bad customer service and regret the date i signed contract with them.