Arrangement.

I have an account which is currently in arrears and I was offered a restructure. I called the call centre to enquire if the restructure can be reduced as I am battling to keep up with payments. The agents are not useful then I spoke to a supervisor explaining the same thing. Now you see the thing is this..... you can override a system... you can change a debit order amount but yet the staff keep on saying that they cant. Please can someone call me - I need to pay you but cant pay the set installment , so you would rather prefer to receive no payment from me at all it seems.