AJ
Annalien J
1 reviews | Active since Jan 2020
11 Aug 2022, 11:32
Apparently in arrears
I have paid my mobile money loan in full my account still shows in arrears don't tell me your mobile app takes longer to upload as it has been more than a month that my account says in arrears. You can't make new loans because of that wrong status. When you send emails nobody responds I am looking for the complaints departments contact details as this is really BS!
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Replies (3)
Finchoice's replyOfficial
11 Aug 2022, 21:45Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply11 Aug 2022, 21:45
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
AJ
Annalien J's updateReviewer Update
12 Aug 2022, 07:43You keep on saying that an frankly I am tired of the bad customer service an we will look I to it excuses can you get someone to contact me regarding this as I am really fed up!
AJ
Annalien J's update12 Aug 2022, 07:43
Reviewer Update
You keep on saying that an frankly I am tired of the bad customer service an we will look I to it excuses can you get someone to contact me regarding this as I am really fed up!
Finchoice's replyOfficial
12 Aug 2022, 16:29Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply12 Aug 2022, 16:29
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team