AM
Anthea M
1 reviews | Active since Jan 2025
29 Jan 2025, 14:13
APPALLING SERVICE FROM AGENT ON WHATSAPP
What appalling service from one of the Agents on your WhatsApp platform. Attacking my person. On monday 27th. Jan at 08h40 i started my interaction. Agent replies at 09h07 and identifies herself. Agent dont respond again. At 11h35 I sent a voice note... The Agent now.. Today replies with "You need to learn to have some manners thats not how you speak to another human* Then I respond with" So I waited for a full day for such a response..." I then ask if she can please help me with my query... AND I QUOTE...." You need to learn to have manners first then i will help you im not your friend" Finchoice employ people that is going to grow your company.... Not this... Unprofessional
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Replies (2)
Finchoice's replyOfficial
29 Jan 2025, 15:00
Good day Anthea,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply29 Jan 2025, 15:00
Official
Good day Anthea,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
31 Jan 2025, 11:16
Good day Anthea,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply31 Jan 2025, 11:16
Official
Good day Anthea,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team