Appalling service

I have been applying for a loan with them for the past 3 weeks now and each time my applications got canceled with ZERO communication from them. I have to call them every single morning to follow up because if i do not do that then I'll wait an eternity. The last application i was told that they'd obtain the supporting documentation directly from my bank, received notification from my bank that indeed these were obtained from them, guess what 3 days later i call in to follow up once again and I'm told those very documents obtained directly from my bank have been rejected and i needed to upload them once again, so i asked how that is even possible the agent couldn't respond, so i have reuploaded them AGAIN, and asked that my application be escalated but guess what, it cant be escalated because I'm a new customer, meaning they do not care about new customers!!!