Appalling Service and Discrepancies That Require Immediate Correction!

I am beyond frustrated with FinChoice Africa Mobimoney’s blatant incompetence in managing my account (Account No. ***6). Despite having no arrears, their system has reported my account as overdue to the credit bureau, severely damaging my credit profile.

How does a company of this size make such reckless errors, and why are we even in this position? The discrepancy between your internal records and the information shared with the credit bureau is unacceptable and demonstrates gross negligence.

I have sent an email demanding immediate rectification, but that is not enough. I am now publicly demanding that you: 1. Rectify this error before close of business today (COB). 2. Provide proof that accurate documentation has been sent to the credit bureau. 3. Send me a written apology via email acknowledging the error and outlining the corrective steps taken.

I will not take on the burden of disputing this error with the credit bureau, as that process delays my credit lending opportunities. It is your responsibility to rectify this error directly and ensure my credit record reflects accurate information without me having to intervene further.

This entire ordeal is unprofessional and detrimental to your customers’ reputations. It is alarming that such an error can happen and that I am forced to escalate it like this.

Resolve this matter immediately, and I expect to see a written confirmation, along with the requested apology, that the correction has been made today.