MM
Mokganyetji M

1 reviews | Active since Jul 2022

09 Jul 2022, 04:12

Appalling, rude & not helpful. Do not take any product from them.

0 review, not eve a 1 star. Finchoice and its consultants are extremely pathetic. So annoying & most appalling service ever. Do not take up any product with Finchoice you will regret.

On the 19th May 2021 I got a settlement amount which I settled before the 22nd, then on the 25 May 2021 I got a paid up letter. The following month the kept debiting my account up until today , its been 13 months of nightmare. The account is paid up & supposed to be closed but they didn’t close ,added money after I paid and keep debiting my account. I have been red flagged at credit bureau because of this people’s incompetency.

They are all rude & extremely annoying, very useless & unhelpful. Till now no one resolve my issue and they still debiting with a paid up letter in my possession, these people are ******** and **********ly keep taking money from customers and refuse to close accounts. No matter what you do no one will ever help you. Over a year already but still no help yet my credit score is looking bad because of them.

0
Replies (2)
Finchoice
Finchoice's reply11 Jul 2022, 17:55
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 

MM
Mokganyetji M's update11 Jul 2022, 21:35
Reviewer Update
You people have been useless for freakin 13 months , how many emails & phone calls we made. Now you wanna send an email saying the account is paid up & we are no longer in debt. We paid that account so we clear our name on ITC, we want our refund. Please keep your sorry stories to yourself & refund the money. We paid up & closed the account over a year ago. You ****** ******** added more money after the account was paid up. All we want now is refund , Finchoice must just shut down they harassing people & messing up people’s lives. No ****** empathy to any of the stupid mess & incompetency.Freakin refund us & close the stupid account. We paid you guys over a year ago. You’ll are so annoying.