NM
Nontobeko M
1 reviews | Active since Jul 2020
15 Aug 2020, 12:48
Angry client
Last month I logged a query about being charged an extra R700 on my account. I was told I had purchased airtime and electricity. I had to write an affidavit. The query was resolved it took 2 full weeks for an investigation. Yesterday I was supposed to pay my last instalment. But to my suprise this morning I still have a balance of R1036 I assume someone has bought electricity and airtime again using my account. Why finchoice cant protect my account?. Kindly close my account with immediately effect I want nothing to do with finchoice now. I'm angry and irritated.
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Replies (2)
Finchoice's replyOfficial
16 Aug 2020, 19:44Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply16 Aug 2020, 19:44
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
23 Aug 2020, 21:10Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply23 Aug 2020, 21:10
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team