An absolutely awful, abusive and unorganized organization

I am livid with this organization and their incessant staff and collection team that I have a strong feeling knows ABSOLUTELY NO IDEA what they are doing.

In April of last year, I let the organization know that I was on debt review. Cool, the dent reviewer that I used at the time was nonsense too so I stopped using them and created a payment agreement with Finchoice directly. Part of that arrangement was to make a small payment of what I could afford each month, to which each call center agent who would bother every month now. I even got a rude agent who had the audacity to call me in a meeting and when I told them I was in a meeting she huffed and puffed like a child and cut the line. I keep telling the agents I can only make small payments, and they proceed to say "we will call you each month". Why the hell do they need to call me each month when I am making payments each month?! Despite making these small payments each month as I am unemployed, this useless organization then hands my account over to a seemingly or even dodgier debt collection organization that accuses me of ignoring payment requests (payments I make to finchoice every month) and says I must avoid legal action. What a nerve.

I have subsequently forwarded this organization to the Finance ombudsman because I am beyond ****ed off with the service delivery of this excuse for a financial institution. Fix the error you have made with my accounts and tell your makeshift bullies to stop sending me texts.