TE
Tayla E
1 reviews | Active since Jan 2025
27 Dec 2025, 08:12
Allocation of funds
So my mother's debit orders came off her account on the 19th December 2025... when checking the mobi site no allocations of money was done ... we then called into the call center and after waiting 20 minutes for an agenttold us there is a problem with all their standard bank customers and IT is working on it... fast-forward to today ... we log into the mobi app and it now states she is in arrears
This is nonsense especially when the debit order came off 8 days ago .... this company is messing with her credit score.... very unhappy customers
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
27 Dec 2025, 08:39Hi Tayla E,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply27 Dec 2025, 08:39
Official
Hi Tayla E,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
TE
Tayla E's updateReviewer Update
27 Dec 2025, 08:50And she is trying to get through to the call center but its apparently closed 😐
Terrible service
Terrible service
TE
Tayla E's update27 Dec 2025, 08:50
Reviewer Update
And she is trying to get through to the call center but its apparently closed 😐
Terrible service
Terrible service
TE
Tayla E's updateReviewer Update
27 Dec 2025, 09:01How are you going to investigate when you dont have her details?
TE
Tayla E's update27 Dec 2025, 09:01
Reviewer Update
How are you going to investigate when you dont have her details?
TE
Tayla E's updateReviewer Update
29 Dec 2025, 11:48And still no feedback from finchoice
Shocking service
Shocking service
TE
Tayla E's update29 Dec 2025, 11:48
Reviewer Update
And still no feedback from finchoice
Shocking service
Shocking service
TE
Tayla E's updateReviewer Update
02 Jan 2026, 10:206 days later and still no resolution.... having to call every single day and dealing with call agents with a major attitude problem
Pathetic service
Pathetic service
TE
Tayla E's update02 Jan 2026, 10:20
Reviewer Update
6 days later and still no resolution.... having to call every single day and dealing with call agents with a major attitude problem
Pathetic service
Pathetic service
Finchoice's replyOfficial
09 Jan 2026, 10:39Good day Tayla,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply09 Jan 2026, 10:39
Official
Good day Tayla,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team